Track new sign-ups
See every account created on Personal360, newest first, with how it signed up, its IP and device, its household access, and a "Looks automated" flag that explains itself.
Overview
Sign-ups is the master admin's list of every account created on Personal360. It answers "who joined, how, from where, and are they real?" without digging through emails. From here you can also disable, re-enable or delete an account, always after a preview. See Disable or delete test accounts and households.
Before you start
- You must be a master admin. Everyone else gets a "page not found".
- Opening the page and exporting it are both recorded in the Activity log.
- Each new-account alert email sent to the support mailbox has a Review in Sign-ups button that opens that account's details here.
Steps
Open the page
- In the sidebar, under Workspace, click Sign-ups.
- The tiles at the top count Last 7 days, Last 30 days, Google, Email + password, No household and Looks automated. Click a tile to filter by it. Click it again to clear.
Find an account
- Type in Search name, email, IP, household.
- Narrow with Period (7, 30 or 90 days, or All time), the method list (every sign-in provider, or email + password), and the Looks automated and No household boxes.
- Clear resets every filter.
Read a row
| Column | What it shows |
|---|---|
| Name / Email | What the person typed, or what the sign-in provider (Google, Microsoft, Apple, ChatGPT or SSO) returned |
| Method | Google, Microsoft, Apple, ChatGPT, Single sign-on or Password |
| Signed up | How long ago, plus the exact date and time (IST) |
| IP · device | The address the sign-up came from, and the browser and system |
| Households & role | Each household and role, Invited: … for access waiting to apply, or No household |
| Last active | The most recent sign-in or use of the app |
| Status | Chips such as New, Returned, Never returned, No household, Invite pending, Master admin, Disabled, Seed/demo account and Looks automated. Up to two show; +N stands for the rest — hover it to read them |
Click a row, or ⋮ → Open user, for the full details: user agent, every household and invite, number of sign-ins, the automation check and Account actions. The ⋮ menu also has Copy email, Email user, Disable account (or Re-enable account) and Delete account….
Understand "Looks automated"
Hover over (or tab to) the red Looks automated chip to see why. Each reason adds to a score, and a score of 2 or more is flagged:
| Reason | Adds |
|---|---|
| Random-looking name (almost no vowels, long consonant runs, or case switching mid-word) | 2 |
| Digits in name | 1 |
| Dotted Gmail variant: dots between most letters of a Gmail address, which Gmail ignores | 1 |
| Same Gmail inbox as another account (dots or a +tag removed) | 2 |
| Automation browser, such as a script or headless browser | 3 |
| No browser info sent with an email sign-up | 1 |
| Sign-up burst: 3 or more accounts from one IP within an hour | 2 |
| Repeated IP: another sign-up came from the same IP | 1 |
| No activity after sign-up, a day or more later | 1 |
Two rules keep real people from being flagged:
- Local addresses don't count. A loopback, private-network or link-local address (such as ::1, 127.0.0.1, 10.x, 172.16–31.x, 192.168.x, fc00::/7 or fe80::/10) comes from local testing or an imported account. It never counts as a repeated IP or a burst, and a sign-up from one gets no "No browser info" point.
- Established accounts aren't flagged on soft signals. An account that came back after signing up, or belongs to a household with people or documents in it, is only flagged if it signed up from an automation browser. Its reasons still show in the details.
Export
Click Export CSV to download the rows currently shown, with the same filters. The file contains names, emails and IPs, so store it carefully.
Example
Deepa Nair, a master admin, gets three new-account alerts within a few minutes. She clicks Review in Sign-ups in one of them. All three accounts came from 203.0.113.50 within the hour. Two have names like "Bkzqtrnvd", and one used python-requests as its browser. All three are flagged Looks automated and none has a household. She exports the list for her records and leaves the accounts with no access.
FAQs
Can I disable or delete an account here?
Yes, from the ⋮ menu or the details panel. Disable account is reversible and deletes nothing. Delete account… shows exactly what is removed, kept or blocked first. You can't do either to your own account or another master admin's. See Disable or delete test accounts and households.
Why do older accounts show no IP or device?
Sign-ins started recording the browser in October 2026. Accounts created before that show "No browser info".
Why is "Last active" empty for someone I know uses the app?
Last active comes from sign-ins and from app activity, which is kept for 90 days. Someone who stays signed in on one device for a long time may show an older date.
Troubleshooting
The page says "page not found"
Your account isn't a master admin. See Master admin access.
A real person is flagged
Open their details and read the reasons. A shared home IP plus no return visit can reach the threshold. No action is needed.