Disable or delete test accounts and households
How a master admin disables, re-enables or deletes an account from Sign-ups, deletes a household from Households, and reads the impact preview that shows exactly what is removed, kept or blocked.
Overview
Test sign-ups, bot accounts and practice households build up over time. A master admin can clean them up from two pages:
- Sign-ups: Disable account, Re-enable account and Delete account… for one person.
- Households: every household with its size and activity, and Delete household….
Nothing is removed without an impact preview and a typed confirmation, and every action is recorded in the Activity log under your name.
Before you start
- You must be a master admin. Everyone else gets "page not found", and the server refuses the actions too.
- Prefer Disable account when you are not sure. It is fully reversible and deletes nothing.
- You can't disable or delete your own account, or another master admin's. Revoke their master-admin access in Settings first.
- The seeded demo account (shown as Seed/demo account) can only be disabled or deleted after you tick a second warning.
Steps
Disable an account
- In the sidebar, under Workspace, click Sign-ups.
- Find the account, then click ⋮ → Disable account (or open the row and use Account actions).
- Read the preview and click Disable account.
The account is signed out of every device at once. Every sign-in method is refused (password, Google, Microsoft, Apple, ChatGPT, SSO and passkeys), reset links stop working, the Telegram bot stops answering, and no alert or follow-up emails are sent. Its households and records are untouched. The row shows a Disabled chip.
To undo it, click ⋮ → Re-enable account. The person signs in again with their existing password, provider account or passkey.
Delete an account
- In Sign-ups, click ⋮ → Delete account….
- Read the impact table. Each row says what happens:
| Label | Meaning |
|---|---|
| Deleted | Removed permanently |
| Kept, anonymised | Kept for history, with the link to the account cleared |
| Detached, not deleted | Only Personal360's link is removed; the item itself stays |
| Kept | Not touched — it belongs to a household |
| Blocks the delete | Must be fixed first; nothing is deleted |
- If the account is the only member and owner of a household, tick Also delete household …. A household can't be left without an owner. Open What deleting … removes to see that household's own preview.
- If the account is the last owner of a household that has other members, the delete is blocked. Make another member Owner in that household's settings first.
- Type the account's email and click Delete account permanently.
What an account delete does:
| Data | What happens |
|---|---|
| Sign-in, name and email | Deleted; signed out everywhere |
| Household memberships | Deleted; the households stay with their other members |
| Password-reset links, Telegram links and codes, usage log | Deleted |
| Assistant and AI activity logs, support requests, Help Center views | Kept, anonymised |
| Activity-log entries by the person | Kept, anonymised |
| Person records linked to the email, invites to the email | Kept — they belong to their households |
Delete a household
- In the sidebar, under Workspace, click Households.
- Use the Looks like test data and No records tiles or boxes to find candidates. A household is hinted as test data when its name looks like a test, it has no records, or its owner's sign-up looks automated.
- Click ⋮ → Delete household….
- Check Members who lose access and the impact table.
- Type the household's name and click Delete household permanently.
What a household delete does:
| Data | What happens |
|---|---|
| Memberships | Deleted; the members' accounts stay |
| People, documents, medical reports, labs, health profiles, medications, bank accounts, history, appointments, utilities, invites | Deleted |
| Files uploaded to Personal360 storage | Deleted, after the database delete succeeds |
| Files in the household's own NAS, Google Drive, OneDrive or Dropbox | Never deleted — only the link is forgotten |
| Saved storage connection | Deleted, with its encrypted credentials |
| People shared into other households | Those households lose their read-only view |
| People shared in from other households | Only the share is removed; the person stays at home |
| Assistant and AI logs for the household | Deleted, because they can quote records |
| Activity-log entries | Kept, with the household link cleared |
Example
Deepa Nair, a master admin, sees three accounts flagged Looks automated in Sign-ups. Two have no household, so she deletes them; the preview shows only the account, a few usage-log rows and their sign-in entries (kept, anonymised). The third, signed up as qa.tester@example.com, owns a household called "QA Sandbox" with no other members. She ticks Also delete household "QA Sandbox", types the email and deletes both. A week later she isn't sure about a fourth account, so she disables it instead.
FAQs
Can I get a deleted account or household back?
No. Use Disable account when you might need it again.
Will deleting a household delete files in someone's Google Drive?
No. Personal360 only forgets its link to files in a household's own NAS or cloud drive. To cut off access completely, the owner can also remove Personal360 from their Google, Microsoft or Dropbox account settings.
Does a deleted email lose its invites?
No. Invites belong to the households that sent them. If the address signs up again, the invite applies.
Troubleshooting
"Make another member Owner first"
The account is the last owner of a household other people use. Promote one of them to Owner, then delete the account.
"rows in other households are tied to this household's people"
Some lab or health rows in another household point at a person in this one. Nothing was deleted. Contact support to tidy the data first.
The menu items are greyed out
It is your own account or another master admin's. Hover to see why.