Get help and contact support
Find answers in the Help Center, open help for the page you are on, use proactive tips or the assistant, and send a request to the Personal360 support team.
Overview
There are several ways to get help in Personal360, from quick self-service answers to contacting a person:
| Option | Where | Best for |
|---|---|---|
| Help Center | The public help site | Browsing and searching all articles |
| Help for this page | Help button (book icon) in the header | Articles about the page you are on |
| Proactive tips | A card in the bottom-right corner | A nudge when you seem stuck |
| Assistant | Ask Personal360 | "How do I…" questions |
| Support | ? icon, account menu, Settings | Reaching the support team |
Before you start
- The Help Center can be read without signing in. The in-app options need you to be signed in.
Steps
Use the Help Center
- Open the Help Center and search, or browse by category.
- Open an article. At the end, answer Was this helpful? so we can improve it.
- Can't find a topic? Use Suggest an article.
Get help for the page you're on
- Click the Help button (book icon) in the header.
- Help for this page lists articles matched to the current page. You can also search from here.
- Use Proactive tips: On/Off to switch tips on or off.
- Click Contact support if the articles don't answer your question.
Proactive tips
A small assistant card may appear bottom-right if you seem stuck, for example after repeated errors, repeated clicks, a half-filled form left idle, going back and forth between pages, or on your first visit to a page. You can dismiss it, choose Not on this page, or choose Turn off. It never reads what you type.
Ask the assistant
Click Ask Personal360 and ask "How do I…" questions. Answers include steps and links to help articles.
Contact support
- Click the ? icon in the header, choose Support in the account menu, or go to Settings and click Get support.
- In Need help?, choose Send a request or Email us.
- For a request, fill in Name, Email, What's this about?, Subject and Details. Add an optional Attachment (image, PDF or text, up to 5 MB).
- Click Submit request. You see Request received with a reference number.
Example
Vikram Mehta can't work out where to add his son. He opens Help on the People page, reads Add a person, and is done in a minute without contacting anyone.
FAQs
Can I get support if I can't sign in?
Yes. The sign-in, sign-up and password pages have Contact support or Need help? links.
Do proactive tips track me?
They react to signs of being stuck, such as repeated errors. They never read what you type.
Which topics can I pick?
Account & sign-in, Something isn't working, My records or documents, Billing, Feature request and Something else.
Troubleshooting
Email us doesn't open anything
Your device may have no email app set up. Click Copy next to the address and paste it into your webmail, or use Send a request instead.
Tips keep appearing
Choose Not on this page, Turn off, or switch Proactive tips off in the help panel.