Can't sign in
Fix common sign-in problems — wrong password, Google sign-in errors, expired or used reset links, being signed out, and an empty account after signing in.
Overview
Most sign-in problems come down to one of a few causes: a mistyped password, using the wrong sign-in method, an old reset link, or a session that timed out. Work through the steps below in order.
Before you start
- Remember how you created your account: with an email and password, or with Continue with Google.
- Have access to the email inbox for your account, in case you need a reset link.
Steps
- Check the address and password. On the sign-in page, enter your Email address and Password. Use the eye icon (Show password) to check for typos and Caps Lock.
- Try the other sign-in method. If you signed up with Google, click Continue with Google instead of typing a password. Continue with Apple is marked Coming soon and can't be used yet.
- Reset your password. Click Forgot password?, enter your email and click Send reset link. You'll see Check your email. The email subject is Reset your Personal360 password.
- Use the newest link, quickly. Reset links work once, last 60 minutes, and only the most recent link works.
- Set a new password that meets the rules: at least 10 characters, an uppercase and a lowercase letter, a number and a symbol. Click Update password.
- Sign in again with your new password.
Messages you might see
| Message | What it means | What to do |
|---|---|---|
| Invalid email or password | The email or password didn't match | Check both, or reset your password |
| Too many reset requests. Please wait a few minutes and try again. | Several requests in a short time | Wait about 15 minutes |
| This reset link has expired. | More than 60 minutes passed | Request a fresh link |
| This reset link has already been used. | Links work once | Request a fresh link |
| This reset link isn't valid. | Mistyped, or a newer link was requested | Use the newest email |
| Google sign-in expired or was interrupted. | The Google step timed out | Try again |
| Your Google email isn't verified. | Google hasn't verified that address | Verify it with Google first |
Example
Meera Pillai clicks an old reset email from yesterday and sees Link no longer valid. She clicks Forgot password? again, opens the new email within a few minutes, sets a new password that ticks every rule in the checklist, and signs in.
FAQs
I didn't get the reset email
Check spam and promotions folders, and wait a few minutes. For privacy, the page always says Check your email, even if no account uses that address — so make sure you typed the address you signed up with.
Why was I signed out?
Sessions last eight hours. A password reset also signs out every other device.
I signed in but see no households or records
New accounts start with no access. Create a household, or ask an Owner to invite you using the exact email you signed in with.
Troubleshooting
Still can't sign in
Click Need help? on the password reset pages to contact Support. Never send your password to anyone, including Support.
Google sign-in says it isn't configured
Google sign-in isn't available on this server right now. Sign in with email and password, or contact Support.