Troubleshooting
Fixes for the most common problems — sign-in, previews, alerts, the assistant and lab values.
- Can't sign inFix common sign-in problems — wrong password, Google sign-in errors, expired or used reset links, being signed out, and an empty account after signing in.
- File won't open or previewWhat to do when Preview or Download doesn't show a document or report — unsupported file types, disconnected storage, missing files and permission problems.
- Didn't get an expiry alertWork out why a passport, visa, licence or policy reminder didn't arrive — missing expiry dates, lead days, delivery history, spam folders and documents not filed to a person.
- Assistant can't find a recordWhy the assistant says it has no record, or misses one you know exists — household selector, focus, record types it reads, roles, Telegram limits and AI availability.
- Lab values missing or wrongFix lab results that don't appear, show the wrong date, or look misread — pending analysis, files with no lab values, misfiled reports, undated readings and AI extraction limits.